Frequently Asked Questions
Q: What is the process for purchasing items online?
A: Orders will be processed Monday through Friday. We will be in touch within 1 business day to schedule your pick-up time. Pick-ups will be by appointment only to maintain social distancing protocol.
Q: What if I don’t like my item when I come for pick-up?
A: We offer a risk-free online purchase guarantee. If you are not satisfied with the item for any reason, we will issue a refund to the credit card used to pay online.
Q: What if I change my mind once I bring the merchandise home?
A:After initial inspection at pick-up time, once the merchandise leaves the store it is subject to our in-store return policy:
All sales are final and sold "As Is". Electrical items can be returned if found to be defective within 30 days of purchase (receipt required).
Merchandise must be picked up within 3 working days from the date of purchase. Items left past 3 days will incur a $10 per day storage fee and will become a donation once the storage fees exceed the purchase price of the item.
Cabinet sets must be picked up within 5 working days from the date of purchase. Cabinet sets left past 5 days will incur a $50 per day storage fee and will become a donation once the storage fees exceed the purchase price. Original Receipt required for item pick-up.
Q: Is everything available in-store for sale online?
A: With 7 locations and thousands of items in-store, we are unable to list everything online. We are carefully curating items to list online and limiting those to the unique, rare, brand-new, and highly sought after treasures! We upload new items daily!
Q: Are multiples of the same item available?
A: When our inventory includes more than 1 of the same item, we will indicate the quantity in the listing. If you require more than what is listed (tile, flooring), please call 704.716.3150.
Q: How do I know the quality of the item listed online?
A: We will do our best to describe the item as accurately as possible, including photos, measurements, and mention of noticeable scratches or dings. Upon pickup and inspection, if your purchase does not meet your expectations, you may leave the item(s) and request a refund at that time.
Q: Can I pay for my item with cash or check?
A: Unfortunately, we are unable to accept cash or check for purchases. However, we accept all major credit cards.
Q: Do you ship?
A: We are unable to ship items at this time. We offer convenient store pick-up.
Q: What if I forget or can’t make my pick-up time?
A: You have one week from your scheduled pickup date to retrieve your items. For example, if you purchase a sofa and schedule it for pick up on Thursday, you have one more Thursday to pick up the sofa between 10 AM and 4 PM. After that, the order will be canceled with no refund.
Q: Will there be help for me to load my order?
A: Unfortunately, there will be no physical help. We continue to follow government regulations for social distancing and safety. Please bring help to have your order loaded into your vehicle.